Updated on July 16, 2024

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Best Food, that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization, or person that signs up to use the Best Food Service to manage the relationships with your consumers or service users.
• Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Best Food and use the services.
• Service: refers to the service provided by Best Food as described in the relative terms (if available) and on this platform.
• Website: Best Food’s site, which can be accessed via this URL: www.bestfoodonline.com
• You: a person or entity that is registered with Best Food to use the Services.

Return & Refund Policy

Thanks for shopping at Best Food. We appreciate the fact that you like to buy the stuff we produce. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Best Food. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Best Food, you agree to the terms set forth below along with Best Food’s Privacy Policy.

If there’s something wrong with the product/service you bought, you have 10 Days to issue a refund and return your product/service from the Date of delivery. The returns are only applicable for order with UAE. For international orders, returns are not accepted.

If you would like to return a product, the only way would be if you follow the following guidelines:

• The product has to be damage-free, if we find any damage on the product, we will cancel your refund immediately.

Refunds

We, at Best Food, commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take up to 30 days to process but you will be notified when you receive your money.

Return Shipping

Returns will only be accepted for orders inside UAE. No returns are applicable for International orders.. 

Customers are entitled to return products within 10 days of delivery. 

The product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase. 

Returns initiated beyond the 10-day window will not be accepted. 

Refunds will be processed using the original method of payment, subject to inspection and approval of the returned item.

Delivery Policy

Delivery Schedule:

• Working Days: Monday to Friday




• Delivery Hours: 7:30 AM – 4:30 PM




• Weekends: Saturday and Sunday – Closed




• Public Holidays: Closed on UAE Public Holidays

Local Orders Delivery:

• Dubai, Sharjah, Ajman: Delivery within 2 to 5 days




• Abu Dhabi, Al Ain, Um Al Quwain, Ras Al Khaima, Fujairah, and Other UAE Remote Regions: Delivery within 48 working hours

International Deliveries:

Delivery timeframe: 3 to 7 working days

Please note that delivery times are subject to change based on order processing and stock availability. We strive to deliver your order as promptly as possible. For any inquiries or special requests, please contact our customer service team

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend, or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Via Email: customercare@bestfoodonline.com
• Via Phone Number: 009714 2859045 / 2857584
• Via this Link: https://bestfoodonline.com/contact-us-2-2/
• Via this Address: UMM RAMOOL, RASHIDIYA, DUBAI, UAE